Frequently Asked Questions
Please review the frequently asked questions below. If you don’t find the answer to your question, feel free to contact our new patient coordinator via email, or set up a FREE discovery consultation.
Scheduling & Visits
What Are The Restrictions On Virtual Doctor's Visits?
If you are NOT an Alabama resident, your initial visit at The Rebalancing Center must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Email Etiquette
Patients have unlimited email contact with their provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via email.
Scheduling & Cancellations
We understand that sometimes unforeseen events occur and having time for these is valuable to you. As a courtesy, we request that we be given a 24-hour notice for canceling appointments.
Billing & Insurance
We Are Not A Conventional Primary Care Physician
For many of our patients, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.
It is important to note the following however:
1. We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
2. We are not available for same-day emergency appointments.
3. We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.
We Do Not Bill Insurance Companies
The cost of any services provided by The Rebalancing Center which are not included in the episode of care fee will be billed to you directly.
Non-Rebalancing Center medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.
The Rebalancing Center will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.
We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.
About Lab Tests
- Most lab tests ordered by The Rebalancing Center will be billed directly to your insurance by the lab.
- Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through The Rebalancing Center.
- The specific tests ordered will be personalized to you based on your initial evaluation with The Rebalancing Center and may include blood, saliva, urine, or stool testing.
- We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
- You are under no obligation to purchase any specialty testing.
- Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your practitioner.
- At home test kits: If a lab test kit is mailed to you by Infinite Wellness, you will be charged the day the kit is mailed.
- If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp or Quest, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national.
Take The First Step Today On Your Journey Back To Health
Maybe you have some questions you’d like to ask before you make a decision on becoming a patient. Our patient coordinator is standing by, happy to answer any questions you have to see whether or not The Rebalancing Center is right for you.